Now That’s Service!

September 1 2007

Harley dealers come through in a pinch.

When Guy Petitclere left his home in Whitehorse, Yukon for his summer holidays, he had no idea that he would not only break down but be rescued in way he never thought possible in his wildest dreams.

Guy left home for a five-week bike trip that would take him through the Northern Midwest United States before making his way back into Canada to visit family in Quebec City. Guy rides nine months of the year (with electric clothing in the spring and fall) and puts on between 35,000 and 45,000 kilometres per year, not bad for living in the Yukon. The odometer on his 2003 FLH doesn’t lie, it reads over 130,000 kilometres.

After only four days of riding he found himself already in Wisconsin but unfortunately he wasn’t doing much riding anymore. A crank bearing went south on his rebuilt Twin Cam 103 after only 18,000 kilometres. Guy called up the local H-D dealer, Al Muth Harley-Davidson in Black River Falls, Wisconsin for help.

Guy told the staff at the dealership of the rebuild and the service department called Yukon Harley-Davidson. After some discussion between the two dealerships, it was resolved that Guy would get a used Twin Cam 88 installed in his bike as a loaner so he could continue on his journey.

Guy’s TC 103 will be shipped to Yukon Harley-Davidson for repair and when he returns to the Yukon in September, they will swap engines and ship the loaner TC 88 back to Wisconsin.

Now that’s service going over and above the call of duty to keep someone riding. MMM

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